Thank you for choosing Saatvik Organic Farms Pvt. Ltd. We are committed to delivering fresh, high-quality agricultural products, including tender coconuts, fruits, and vegetables, in a timely and hygienic manner.
1. Delivery Coverage
We currently supply products across Bihar, Jharkhand, West Bengal, Odisha, and other selected locations in Eastern India.
For deliveries outside our regular service areas, please contact our sales team before placing your order.
2. Order Processing
- Orders are processed after payment confirmation or order approval by our sales team.
- Orders received on Sundays or public holidays may be processed on the next working day.
- Bulk orders may require additional processing time depending on quantity and availability.
3. Delivery Time
Estimated delivery timelines:
- Patna & Nearby Areas: Same Day or Next Day
- Within Bihar: 1–2 Business Days
- Jharkhand & Eastern India: 2–4 Business Days
- Bulk & Commercial Orders: As per mutually agreed delivery schedule
Delivery times are estimates and may vary due to traffic, weather conditions, festivals, or unforeseen operational delays.
4. Delivery Charges
Delivery charges depend on:
- Delivery location
- Order quantity
- Product type
- Transportation requirements
Applicable delivery charges (if any) will be communicated before order confirmation.
5. Minimum Order Quantity
Certain products, including Tender Coconuts, may require a minimum order quantity for delivery.
The applicable minimum order quantity will be displayed on the product page or shared by our sales team.
6. Order Tracking
Customers will receive updates regarding their order through:
- Phone Call
- SMS
- Email (where applicable)
For any delivery-related queries, please contact our customer support team.
7. Delivery Inspection
Customers are requested to inspect the products immediately upon delivery.
If you receive:
- Damaged products
- Incorrect products
- Missing items
please notify us within 24 hours of delivery.
8. Failed Delivery
Delivery may be unsuccessful if:
- Incorrect address is provided.
- Customer is unavailable at the delivery location.
- Delivery is refused without a valid reason.
Additional delivery charges may apply for re-delivery.
9. Delays Beyond Our Control
Delivery may be delayed due to circumstances beyond our control, including but not limited to:
- Heavy rainfall or natural disasters
- Traffic disruptions
- Government restrictions
- Vehicle breakdowns
- Supply chain disruptions
We will make every effort to keep customers informed of any significant delays.
10. Bulk Orders
Bulk orders for hotels, restaurants, hospitals, retailers, distributors, corporate offices, and events are delivered according to the mutually agreed delivery schedule.
Customers are encouraged to place bulk orders in advance to ensure product availability and timely delivery.