At Saatvik Organic Farms Pvt. Ltd., customer satisfaction is our priority. As we deal in fresh and perishable agricultural products, our Refund & Cancellation Policy is designed to ensure fairness while maintaining product quality.
1. Order Cancellation
Before Order Processing
- Orders may be cancelled before they are processed for dispatch.
- To request a cancellation, please contact us as soon as possible.
- If the order has not been processed, a full refund will be initiated (for prepaid orders).
After Dispatch
- Orders cannot be cancelled once they have been dispatched for delivery.
2. Refund Eligibility
Refunds or replacements may be provided if:
- You receive damaged products.
- You receive incorrect products.
- Products are spoiled or unfit for consumption at the time of delivery.
- Your prepaid order cannot be fulfilled due to product unavailability.
Customers must report such issues within 24 hours of receiving the order.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after delivery.
- Incorrect delivery address provided by the customer.
- Customer unavailable at the time of delivery.
- Product quality issues reported after 24 hours of delivery.
- Minor natural variations in size, color, shape, or weight of fresh produce.
- Delays caused by weather, traffic, natural disasters, or circumstances beyond our control.
4. Replacement Policy
Where applicable, we may offer a replacement instead of a refund for:
- Damaged products
- Incorrect items delivered
- Quality-related issues verified by our team
Replacement availability depends on stock and service area.
5. Refund Process
If your refund request is approved:
- Refunds for prepaid orders will be processed to the original payment method.
- Refund processing may take 5–7 business days, depending on your bank or payment provider.
6. Bulk Orders
Bulk orders placed by hotels, restaurants, hospitals, retailers, distributors, or corporate customers may be subject to separate commercial agreements. Any cancellation or refund terms agreed upon in writing will apply to such orders.
7. Order Inspection
Customers are requested to inspect the products immediately upon delivery.
Any issues should be reported within 24 hours along with clear photographs of the products and packaging (where applicable).
8. Right to Refuse Refund
Saatvik Organic Farms Pvt. Ltd. reserves the right to refuse refund or replacement requests that do not comply with this policy or where misuse, fraud, or false claims are suspected.
9. Policy Updates
We reserve the right to modify this Refund & Cancellation Policy at any time. Any updates will be published on this page with the revised effective date.